Help Center

Are your frames sustainable?

Our museum‑grade frames and prints are made in New Zealand with longevity in mind, helping prevent landfill buildup. We also support Trees That Cou...

Do you frame medals, jerseys, or other memorabilia?

No — we specialise in custom frames for prints and photos. For 3D items or special keepsakes like jerseys and medals, we recommend visiting your lo...

Do you offer canvas prints?

Yes — we print on Fine Art 420 gsm polycotton canvas, producing rich, detailed colour and a soft matte texture. Each piece is expertly stretched an...

How do I measure my artwork for framing?

If you’re ordering a frame only with no mat border, measure the full paper size of your artwork — edge to edge in millimetres. If you’re ordering a...

What are your frames made from?

Our frames are made of solid wood and may have a wooden veneer or painted surface depending on the style. Each frame is made to order in our Auckla...

What glass types do you offer?

We offer standard clear 2mm glass as default, with optional upgrades to Artglass UV 99™ or Artglass AR 70™ anti‑reflective glass.

What happens if I measure my artwork wrong?

Because everything is custom‑made, we can’t offer returns — but if there’s a measurement error, let us know and we’ll work with you to get it fixed.

What if my artwork isn’t a standard size?

Every frame we make is made to order, so standard sizes don’t matter. Our smallest frames are 100mm × 100mm and we can make very large frames as lo...

What paper options are available?

We offer three professional-grade papers: Enhanced Matte — a luxurious flat matte surface with sharp detail and rich colour. Lustre Pro — slightly ...

What’s the biggest frame you can do?

For custom frames, no one side can be bigger than 1189mm and the combined width and height can’t exceed 2030mm (so the biggest would be 1189mm × 84...

Can I add a gift note?

Can I read your reviews?

Do you have a physical store I can visit?

We’re an online‑only framing store, which allows us to deliver custom framing quickly nationwide.

Do you offer trade or bulk discounts?

Yes — we work with photographers, artists, galleries and businesses who order regularly or in volume. Get in touch for pricing options. We also off...

Do you work with artists and photographers?

Yes — through Framefox Pro we offer professional printing and framing as a dropshipping service for artists and photographers.

How large can you print?

What colours or finishes are available?

Where are you based?

Framefox is based in New Zealand with workshops in Auckland and Hawke’s Bay. We also have an Australian website and workshop in Melbourne.

Where's my order?

Will I receive instructions on how to insert my artwork?

Yes — every frame includes a card with a QR code linking to step‑by‑step video instructions on how to safely insert your artwork.

Will my photo look like it does on screen?

Screens display colours using light (RGB), which makes them appear brighter and more vibrant than printed photos. Prints use ink on paper, so they’...

Can I choose a coloured mat border?

We offer white or black mats, both with a clean white core.

Can I order a frame for a puzzle?

Can I upload multiple images in one order?

Yes — after you’ve uploaded an image and added it to your cart, you can upload a new one to create another frame. If you want extra copies of the s...

Do your frames arrive ready to hang?

Print and frame orders arrive ready to hang straight from the box. Custom frames arrive with hanging hardware pre‑installed; you just need to add y...

How do I hang my frame when it arrives?

Every frame arrives with hanging hardware pre‑installed and a card linking to step‑by‑step video instructions via QR code.

How long will it take to make my frame?

We aim to ship custom frames (empty) within 5 working days and print and frame orders within 7 working days, though times may vary seasonally.

Will the frame or mat border overlap my artwork?

Each mat border has a 3mm overlap on each edge to hold your artwork in place. If you don’t want this overlap, add 6mm to each dimension when enteri...

Can I return or exchange my frame?

Because every Framefox piece is custom‑made, we can’t accept returns or exchanges for change of mind. If there’s an issue, please get in touch.

What do I do if something arrives damaged?

If your order arrives damaged, take photos and get in touch. All shipments are insured and we’ll organise a replacement.

Can I upload photos from my phone?

Yes — modern smartphone photos usually print beautifully. Always upload the original file (rather than a screenshot or image saved from social medi...

Do you have a phone number?

We don’t have a phone line. The best way to reach us is via our contact page or by replying to any email from us.

Do you keep my uploaded images?

No — but we store them securely for a short time in case we need to reprint something for you. Your images are stored on our secure server for 90 d...

How does the Smart Enhance feature work?

Smart Enhance automatically adjusts brightness and colour, restores sharpness, removes noise and corrects for overexposure or underexposure. You ca...

If I’m unsure about my image can you check it for me?

Yes — we can review your image for quality before printing. If you’re worried it might look pixelated or low-resolution, get in touch before placin...

What kind of file can I upload to print & frame?

We accept JPG, PNG, or TIFF files up to 100 MB in size, with a maximum resolution of 200 megapixels. These formats give the best results for colour...

What’s the ideal image resolution for printing?

Do you offer gift cards?

What payment methods do you accept?

Do you ship internationally?

We ship within New Zealand only. For Australia, please visit framefox.com.au.

How long does shipping take?

Once dispatched, delivery usually takes 1–3 working days for metro areas, with an extra day or two for rural addresses.

If I send a frame as a gift, will the recipient see what I paid?

Shipping Address Update

What are the cut‑off dates for Christmas?

Cut‑off dates are listed on our Christmas delivery page. Ordering before the listed dates gives your frame the best chance of arriving in time for ...

Will my frame be sent with tracked shipping?

Yes — every Framefox order is sent with tracked courier delivery.